Privacy policy

Last updated: November 18, 2025

nancy-lem operates this website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services.

By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. This does not include information collected anonymously or de-identified. We may collect or process:

• Contact details: Name, address, billing and shipping addresses, phone number, email address.

• Financial information: Payment card details, transaction information, and other payment data.

• Account information: Username, password, security questions, preferences, and settings.

• Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.

• Communications with us: Information you provide when contacting us.

• Device information: Device type, browser, network, IP address, and other unique identifiers.

• Usage information: How you interact with our Services, including navigation and clicks.

Sources of Personal Information

We may collect personal information from:

• Directly from you, e.g., when you create an account, use our Services, or communicate with us.

• Automatically, via our website and cookies or similar technologies.

• From service providers, partners, or other third parties helping us provide our Services.

How We Use Your Information

We use your personal information for purposes including:

• Provide and improve Services: Process orders, manage accounts, arrange shipping, facilitate returns and exchanges, customize your shopping experience, and remember preferences.

• Marketing and advertising: Send promotional communications and show relevant ads.

• Security and fraud prevention: Protect accounts, payments, and Services from fraud or unauthorized use.

• Customer support: Respond to inquiries and provide effective support.

• Legal compliance: Comply with laws, respond to legal requests, enforce terms, and resolve disputes.

How We Share Personal Information

We may share your personal information with:

• Vendors and service providers who help operate our Services (e.g., payment processors, IT providers, fulfillment services).

• Business and marketing partners to provide advertising and marketing services.

• Third parties with your consent or as needed to fulfill orders.

• Affiliates within our corporate group.

• In connection with business transactions, legal obligations, or enforcement of policies.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion.

Security and Data Retention

We implement reasonable security measures to protect your information but cannot guarantee perfect security. Retention periods depend on the purpose for which the information is used, legal obligations, and the need to maintain your account or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access and correction of your information

• Request deletion of your personal information

• Receive a copy or request transfer of your personal information

• Opt out of marketing communications and targeted advertising

• Object to or restrict processing where applicable

• Withdraw consent where processing is based on consent

You can exercise these rights by contacting us at [email protected]. We may require verification of your identity before processing requests.

International Transfers

We may transfer, store, or process your personal information outside your country of residence. We rely on legal transfer mechanisms where required to ensure adequate protection of your data.

Complaints

If you have concerns about our processing of your personal information, please contact us at [email protected]. You may also lodge a complaint with your local data protection authority if applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this website with a revised “Last updated” date.