Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, contact us at [email protected]. Returns must be sent to the following address:
1550 S Grove Ave, Ontario, CA 91761

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent back without requesting a return will not be accepted.

• If the return is caused by the consumer, the consumer is responsible for the shipping fee. The fee depends on the express company you choose.

• If the return is due to our error (e.g., damaged or incorrect goods), the consumer will not be responsible for the shipping fee.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom products (special orders or personalized items)

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition as received, unworn or unused, with tags, in original packaging, and accompanied by receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund is approved. If approved, you will be refunded automatically on your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at [email protected].